FAQ

How do I make purchases in Ella?

Download ELLA App from Play Store and Apple Store. Register for an account using a valid mobile number. Please verify using the OTP sent to the mobile number. Once verified, you may proceed to purchase your coffee from ELLA app.



What are the available payment methods?

Ella Wallet, Google Pay, Apple Pay, Credit Card (Visa, Master, Unionpay etc).



What is your refund policy?

Refunds will be given for missing orders and techical issues. Please send a refund request with the order ID and mobile number to ella@crowndigital.io on the same day of purchase. We will process the request and respond within three working days.



How do I check the status of my order?

In ELLA App, go to profile page.



What is "ELLA Loyalty Program"

ELLA Gems Loyalty Program is a membership program that allows our members to earn points on product purchases with additional members-only exclusive benefits.



How do I earn ELLA points?

You can earn point through purchasing your food and coffee on ELLA app. -Every S$1 spent = 10 points earned



How do I redeem ELLA points?

Redemption of points is valid for purchase of regular-priced products. Every 100 points earned is equivalent to S$1.



When will my membership points expire?

All accumulated points will be voided automatically when there is no transaction within 12 months.



How do I order without using a Mobile Application?

ELLA has two ordering touch screen kiosks and a cashless payment system.
However, ordering on ELLA Kiosk would mean there are no additional perks or discounts that you get to enjoy on ELLA App.