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The Problem

The global food service industry is facing an unprecedented crisis. Labor shortages and rising costs are making it increasingly difficult for businesses to operate efficiently whilst continuing to deliver exceptional customer experiences. 

 

Automation is no longer a luxury; it is a requirement for survival.

 

However, the uptake of robots in the food service industry has been inhibited by their inability to emulate human interaction- until now.

Introducing Ella

Introducing Ella: a flagship deployment powered by the Sensory AI platform. Designed for real-world service environments, Ella combines advanced robotics with AI-driven perception and interaction to deliver consistent, personalised customer experiences at scale.
 

By bringing together precision robotics and contextual AI, Physical AI is unlocking new possibilities for service automation.Ella demonstrates how intelligent systems can operate alongside people - setting a new benchmark for the future of automated service experiences.

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Our Dream

Our dream is to help shape the next generation of food service by operating intelligent, automated service environments at scale. By deploying robotics powered by advanced AI platforms, we aim to drive greater efficiency, lower operating costs, reduce labour gaps, and deliver consistently exceptional customer experiences.
 

We aren’t just operating robots. We are redefining how food service can work in a modern, automated world.

 

The future of service is integrated.
The future of service is intelligent.
Ella demonstrates this future — powered by the Sensory AI platform.

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Our Vision

To redefine modern food service by operating intelligent, Physical AI–enabled service environments - creating experiences where automation and robotics enhance speed, consistency, and customer satisfaction across everyday dining.

Our Mission

To operate and scale next-generation food service concepts powered by advanced AI and robotics platforms, delivering efficient, reliable, and human-centric service experiences at scale.

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The Next Chapter: Sensory AI

Sensory AI is the Physical AI platform that powers dynamic, human-centric robots operating alongside people in real-world environments. Crown Digital is an early operator and deployment partner of the Sensory AI platform.
 

Built on years of live deployment experience, Sensory AI focuses on intelligence, orchestration, and autonomy — enabling reliable real-world operation while allowing platform intelligence and day-to-day operations to scale independently.
 

Learn more at https://sensoryai.pro

Key Milestones

in Ella's Journey

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2026

Bringing Physical AI to Computex

At Computex in Taipei, Ella showcased the future of autonomous service in partnership with Intel. Powered entirely at the edge on Intel Core Ultra Series 3 processors, Ella proved the power of multi-agent intelligence in real commercial conditions -serving over 4,000 cups to visitors and earning features across 40+ global media outlets

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2024

Ella's First Franchise in Philippines

ELLA is officially making her grand debut in Manila, Philippines, bringing a wave of success and hype surrounding our innovative coffee experience. As a trailblazing robot barista, Ella is set to deliver perfectly brewed coffee and cutting-edge technology to coffee lovers throughout the country.

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2024

Ella Won SG Mark Awards 2024

ELLA has won the Singapore Good Design Awards 2024 (SG Mark) in the Experience Design category. This recognition truly highlights that Ella's design and customer interaction are among the best in the industry, redefining the user experience in the world of tech.

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2023

ELLA at SengKang General Hospital

ELLA the robot barista accompanies patients, visitors, and healthcare professionals on their coffee break at hospital premises. Ella's presence adds a touch of comfort and convenience to the hospital's daily operations.

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2023

ELLA Supports Reusable Cups

Ella is championing the use of reusable cups, contributing to the reduction of coffee cup waste. Customers can now enjoy their favourite Ella coffee in an eco-friendly way, making a positive impact on the environment.

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2023

Debut of Fifth Generation of ELLA

Ella proudly unveils the fifth generation of its coffee machine designs, introducing even more cutting-edge features and convenience for coffee enthusiasts. The latest Ella machines are a testament to the brand's commitment to continuous improvement.

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2023

ELLA is present at various events

Ella's presence was experienced at several major events, including Bloomberg, IBM Think Singapore, BEX Asia 2023, and GITEX Global 2023 in Dubai, among others.

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2023

ELLA at Changi Airport T2 & T3

Ella the Robot Barista is now at Changi Airport Terminals 2 and 3, where travellers can indulge in premium coffee options 24/7, including the exclusive Pandan Tea Latte.

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2022

Ella Joins IHH Healthcare Network

Just like our wonderful healthcare workers, Ella works around the clock, brewing artisanal coffee as a quick and efficient pick-me-up to all Mount Elizabeth Hospital workers and visitors. By ordering in-app, customers need not queue for their drink; instead, our contactless and hygienic collection process ensures their coffee is ready to grab and go.

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2022

Ella Deploys Pop-up at URA

Supporting Singapore’s agenda of being a smart nation, Ella was invited to launch a two months pop-up at the URA Centre as a proud contributor to Singapore’s innovation road map in the next 10 years.

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2022

Ella Expands Corporate Offerings

In line with Standard Chartered Bank’s vision to be the go-to bank for the new millennium, Ella was invited to launch at its office and have been serving coffee to queues daily.

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2022

Launch of Bytes Station 

Following the success of autonomous coffee solution Ella, Crown launches Bytes Station, a contactless and frictionless end-to-end F&B concept. With just a few taps on the mobile phone, consumers can enjoy artisanal coffee from Ella as well as a wide selection of gourmet grab-and-go sandwiches and smoothies. 

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2021

Ella Goes Corporate with SAP Asia

Ella was recognised and invited to launch at SAP Innovation Center Network, as an example of an innovative platform that solves current and future problems of the world, serving hundreds of coffee daily to global visitors and staff.

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2021

Launch of Ella in Tokyo

ELLA is serving quick and efficient cups of coffee to time-pressed commuters at Tokyo and Yokohama Stations as a part of a test marketing collaboration. Commuters will be able to make e-payments at the ELLA kiosks via Suica, prepaid IC cards issued by JR East for train commutes.

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2021

Ella Begins Her Journey

While the pandemic hits traditional business worldwide, Ella continues to take strides in serving clean, consistent coffee with zero contact. She is currently live at Plaza Singapura, Level 1 Atrium.

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2020

Ella Meets The World

Ella grew potential to serve the modern coffee drinkers – commuters. We designed Ella to be modular such that she can be easily deployed in large numbers across cities. Equipped with multiple digital touchpoints, Ella is set to create a world where consumers can order gourmet on-the-go.

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2019

Something New Is Brewing

Creatively utilising AI, Machine Learning, Data Analytics and Robotic Automation, our first holistic F&B solution was born – Ella, The Robotic Barista. An unparalleled modern retail solution combining full-stack solution, software and automation. Ella started serving delegates and participants at MICE and lifestyle events worldwide.

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2018

Coffee For Everyone, Everywhere

Crown Digital became tech innovator that harnesses the power of digital innovations to solve problems and transform traditional industries. 

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2015

Great Coffee, Good Experience

Crown began its journey in 2015 as Crown Coffee, founded by Keith Tan. We serve top-of-the-range Buscaglione coffee - a strong and robust gourmet coffee. 

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